Our Targets
We believe in complete transparency and have set targets for every stage of your order so you know the level of service to expect. It's also a great way of measuring how we are achieving our stringent commitments.
All times are given in working days. Click here to see our calendar of working days.
- Phone or email query turnaround: 2 business hours
- Quotation request: 1 day
- Order processing and confirmation: 1 day
- Proofing: 1-2 day turnaround
- Items in stock: 1 week until you have it
- Items that have to be made: 3 weeks to you receive it
- Items requiring special materials or are excessively complicated: additional 2 weeks
- Very large quantities: additional 2 weeks
Obviously these are average target times. We improve on them where possible, but in cases of jobs with unusual requirements it may take a little longer. Contact us and we will provide you with a more accurate estimate for your particular job.